Breaking down barriers of real estate statistics – Challenger Brokers expands its reach in New York with its powerful team of agents

Helen Challenger, Founder of Challenger Brokers

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The real estate industry is a notoriously competitive environment, but Challenger Brokers shatters that stereotype. Instead of competing with each other, team-oriented Challenger agents support each other and work together to provide customers with a level of customer service experience that is so extraordinary it is practically extinct.

Challenger Brokers has earned its flawless reputation by specializing in residential properties, ranging from luxury single-family homes to multi-family buildings. The company’s trading division is young, but rapidly growing, and Challenger Brokers is on its way to becoming a nationally trusted franchise name.

Helen Challenger, Founder and Owner, prides herself on her honesty, integrity and work ethic, and she instills these values ​​in her agents. Not only is she the “mother bear” who keeps her team motivated, but she’s also the mother of nine-year-old twins. When she started in real estate six years ago, no one wanted to help her or watch over her. She had to learn everything on her own, the hard way. However, she does not regret this experience. She says: “I wouldn’t be here today if I hadn’t gone through it – and I wouldn’t know how to help people properly if I hadn’t personally gone through it and experienced it myself.

Now Helen is able to share her real estate knowledge with others, and as she grows her business, she is passionate about training new agents. She wants to give them the helping hand she never had. She says, “According to one statistic, 87% of agents leave the company within the first year or year and a half. I think the reason behind this is that they are neglected and misguided from the start.

Giovanni Nocella, an agent who has worked with Helen Challenger for four years, was impressed from the start with her vision to expand the business into all aspects of real estate and her dedication to carrying out this plan. “Even in the beginning, we focused on having the most luxurious, functional and agent-friendly office in New York. Today, our office is a true testament to the passion and dedication Helen’s determination to succeed as a team.

Challenger Brokers’ new office in Bay Ridge, Brooklyn provides Helen Challenger with plenty of room to grow her team, and her new hires will have one of the most impressive, inspiring and perhaps beautiful real estate workplaces. from New York. The company’s base is a stunning 7,500 square foot space with luxurious decor and a rooftop terrace overlooking the iconic Verrazano Bridge. Its upscale atmosphere commands attention — visitors often gasp as they step out of the elevator — but inside, Challenger’s down-to-earth agents work hard to support customers from both the residential and commercial worlds.

As she interviews potential new additions to her tight-knit team, Helen Challenger seeks people who share her mentality that working in real estate isn’t just about making money. She says, “Not everyone who works here is all about the money. They are handpicked by me as someone who wants to help, someone who wants to do better for the customer and who understands that money is a by-product of always doing the right thing.

For new agents, the Challenger journey begins with an exclusive training and mentorship program, “Challenger University”, which includes an intense 30-day boot camp. It lays a solid foundation of basics and introduces the Challenger system so agents can start prospecting for businesses on their own. Each new agent is mentored in all aspects of the business by a “seasoned” agent until they become self-sufficient. Program graduates routinely sign their first transaction within 30-60 days.

Helen Challenger personally hosts training sessions with new agents every Monday and Friday, and because they work alongside her in the Challenger Brokers office, they also learn by example. She says, “Basically, I pick up an agent and walk them hand in hand until they’re ready to let go. And even when they let go, I always watch them. The goal is to make them better and empower them.

In return for all hands-on training and hands-on experience, Challenger Brokers expects each of its agents to pay forward by helping new agents – and each other – once they’ve succeeded.

The program works. All of the newly licensed agents who have participated have brought in over $100,000 in their first 12 months, and they attribute their accomplishments to the support they received along the way. Frank Bergen, an agent who joined Challenger Brokers two years ago, says: “I will be eternally grateful that the Challenger team was my first experience in the world of real estate. Without Helens guidance, I would not be in the position I am in today, let alone in the company.

The Challenger team understands the importance of technology and stays up to date with the latest trends to make the process and transactions easier for customers and agents. With a full-time marketing team, our agents are able to emphasize the best selling points and present their ads in the most effective way possible for the right audience.

Challenger customers love it too, and it’s easy to see why. She understands that finding solutions is easier when you are calm, strategic and logical, and she embodies these characteristics. She tells clients, “When you sell your home, you are emotionally attached to the property. Leave it to me, and I’ll be your logic.

She does everything in her power to take the stress out of her clients and make sure everything goes as smoothly as possible. One client, a male in his 90s, was a hoarder who needed help cleaning his house. Challenger took care of it for him.

She says, “I always tell my clients, ‘Whatever problem comes up, I don’t want you to worry about solving it. Anyway, we will solve it. There are always title issues, violations, open permits… we take care of all that.’ She doesn’t take control; it simply presents options and lets the customer decide how they want to proceed.

Nicole, a Challenger Brokers client, was nervous about selling her first home because she was overseas during the whole process. She says, “Helen walked me through it step by step, made sure I knew what to expect and offered expert advice that helped me through the negotiations.

Other companies may claim to go above and beyond for their clients, but Challenger Brokers sticks to them. Helen Challenger says, “I have an old school mentality — my word is everything, so if I say I’m going to do something, I never go back on my word. This emphasis on customer service applies not only to the Challenger Brokers team, but to all of the vendors they recommend, all of whom have been carefully selected.

The Challenger team also places particular importance on customer confidentiality. Each agent signs a confidentiality agreement confirming that they will never share information about Challenger customers or customer properties. Helen Challenger said, “This is a service and a commitment we make to our premium clients because we respect their interest in keeping their business private.

A couple who worked with Helen Challenger when they moved to Bensonhurst recalls that after reading her reviews on Zillow, they had high expectations. To their surprise, she surpassed them. They note, “She gave us great recommendations throughout the process, from lenders to lawyers to inspectors and more. We took every suggestion she made and never regretted a single one.

Positive comments like this remind Helen Challenger why she got into the industry: “I have always helped everyone, and I will continue to do so, because seeing positive changes in people’s lives gives me satisfaction. »

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