A visit to Summit County is a dream in itself, but some local businesses offer concierge services that turn an enjoyable vacation into a luxury getaway.
Summit County has a large luxury real estate market, and many of these properties serve as second homes for homeowners looking to house and gather their multi-generational families for a visit to the Rocky Mountains. But when not in use, these homes sit empty and many are turned into rental properties for others to enjoy as well.
This is where Moving Mountains, based in Steamboat Springs, and Breckenridge-based Summit Luxury Estates Enter: Both companies not only manage luxury properties and assist with rental reservations, but each also offers and coordinates other hospitality services to make a guest’s stay exquisite.
The leaders of each company have a history in the hospitality industry. Robin Craigen, co-founder and CEO of Moving Mountains, and his wife operated a luxury yacht in the British Virgin Islands before opening their own property management company in Steamboat in 1997.
“We wanted to replicate that experience in the mountains to do a lot of the things we had done for the guests on the yacht to provide the same level of service to make vacations smoother, more relaxing, more enjoyable (and) less to worry about,” Craigen said. “When we looked at ski holidays in particular, we could see how complicated that experience was, and we decided that this was a perfect opportunity to try to simplify that experience for customers and make it a more relaxing and enjoyable time to come with friends and family staying in a house.
Adam Parker, owner and president of Summit Luxury Estates, once owned a real estate company in St. Louis, and he and his wife — who has an affinity for hospitality and home decor — decided to move to Summit County and to open their own business. in 2017.
Although each owner has a unique outlook on running their business, there is one thing they have in common, and that is helping to create a lavish experience for their guests while caring for the properties for them. owners.
Once a guest has booked through Moving Mountains – which has an office in Breckenridge and operates 75 homes locally – a member of staff works with them to set up an itinerary and offers to take care of certain details, if necessary. The staff works with third parties to book activities such as ski lessons, sleigh rides, horseback rides, snowmobile tours and more. They can also coordinate transportation to and from Denver International Airport, book in-home ski boot fittings, and coordinate grocery pickup and drop-off. While the team does few of these services itself, Craigen said the primary role of its customer service staff is to make customers’ lives easier.
The Summit Luxury Estates staff also have a few special touches up their sleeve to make a client’s experience worthwhile. The company operates around 20 properties and when one is booked, a member of staff greets the client at the door of their property upon arrival. Once an agent greets them, they take the guest for a tour of the house.
“It’s something that our guests have just been blown away by because a lot of these homes are larger homes,” Parker said. “They have conveniences – hot tubs and gas fireplaces and complicated stoves and ovens and things like that. Another thing we used to hear a lot was that guests just spent the first two days fumbling around the house trying to figure it all out.
Like Moving Mountains, the Summit Luxury Estates team relies on third parties to provide services such as personal transportation, grocery delivery, family photography, childcare, pet sitting and l adjustment of ski boots at home. The team can secure lift tickets, provide oxygen and book tee times, and they also maintain relationships with third-party companies who can provide personal chef and in-house masseuse services.
Summit Luxury Estates staff can also prepare flower arrangements and champagne, and offer baby equipment rentals. In the past, they handled specific small requests, like filling balloons and playing music before guests arrived.
Both Parker and Craigen said families are the biggest customers who book one of their luxury rentals, but both have also hosted groups of friends and corporate retreats.
No matter who visits, both agree their goal is to provide a premium experience from start to finish.
This story previously appeared in the December/January issue of Summit County Home magazine.